Privacy Policy

Effective Date: 10.03.2026

Pramaan is a device diagnostics and health testing software developed and operated by Gadget Guruz Private Limited ("Gadget Guruz", "we", "us", or "our").

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Pramaan software, website, dashboard, and related services (collectively referred to as the "Service").

By installing or using Pramaan, you agree to the practices described in this Privacy Policy.

1. Scope of this policy

This Privacy Policy applies to:

  • Individual users running diagnostics on their devices
  • Technicians using Pramaan for device testing
  • Enterprises using Pramaan for IT asset health monitoring
  • Visitors to Pramaan websites or dashboards

This policy covers data collected through the Pramaan application, dashboards, APIs, and related platforms.

2. Information we collect

Pramaan is designed primarily to collect device diagnostic data, not personal information.

2.1 Device Information

When running diagnostics or QC tests, Pramaan may collect technical device information such as:

  • Device model and manufacturer
  • Hardware configuration
  • CPU, RAM, storage health
  • Battery health
  • Display and sensor diagnostics
  • Network interface status
  • Device serial number or system identifier
  • Operating system version
  • System performance metrics
  • Diagnostic logs and error reports

This information is required to perform health checks and generate QC reports.

2.2 Usage Information

We may collect usage data including:

  • Test results
  • Test timestamps
  • Diagnostic logs
  • System performance results
  • Crash reports
  • Feature usage statistics

This data helps improve the reliability and accuracy of the software.

2.3 Account Information

If you create an account or use the enterprise dashboard, we may collect:

  • Name
  • Email address
  • Organization name
  • Technician ID or enterprise admin credentials

This information is used to manage accounts and dashboards.

2.4 Enterprise device monitoring

For enterprise deployments, Pramaan may collect:

  • Device inventory information
  • Device health reports
  • Diagnostic history
  • System lifecycle analytics

This data is visible only to authorized enterprise administrators.

3. What we do NOT collect

Pramaan does not intentionally collect or access:

  • Personal files or documents
  • Photos, videos, or messages
  • Contact lists
  • Financial information
  • Browser history

The software only collects hardware diagnostics and system performance data required for device health testing.

4. How we use the information

The collected data is used for the following purposes:

4.1 Device Health Testing

To run diagnostics, generate QC certificates, and measure device performance.

4.2 Product Improvement

To analyze diagnostic performance and improve testing accuracy.

4.3 Enterprise Asset Monitoring

To help organizations monitor the health of their IT assets.

4.4 Support & Troubleshooting

To diagnose software issues and improve stability.

4.5 Security & Fraud Prevention

To detect misuse of the platform.

5. Data Storage and Security

We implement industry-standard security practices to protect data, including:

  • Secure servers and encrypted communications (HTTPS/TLS)
  • Role-based access control
  • Secure authentication mechanisms
  • Restricted internal access to diagnostic data

Diagnostic logs and device information are stored only for the period necessary to provide services.

6. Data Sharing and Disclosure

We do not sell or rent user data.

We may share data in the following situations:

6.1 With Enterprise Customers

If Pramaan is deployed within an organization, device diagnostics may be shared with authorized administrators of that organization.

6.2 Service Providers

We may share limited information with trusted service providers who help us operate our platform.

6.3 Legal Requirements

We may disclose information if required by law or government authorities.

6.4 Business Transfers

If Gadget Guruz is involved in a merger, acquisition, or asset sale, data may be transferred as part of the business transition.

7. Data Retention

Diagnostic data is retained only as long as necessary to:

  • Generate QC reports
  • Maintain enterprise dashboards
  • Improve diagnostic models
  • Meet legal or compliance requirements

Enterprise customers may request deletion of diagnostic records where applicable.

8. User Rights

Depending on applicable laws, users may have the right to:

  • Access their data
  • Request correction of inaccurate data
  • Request deletion of data
  • Withdraw consent where applicable

Requests can be made by contacting us at the details below.

9. Compliance with Laws

Pramaan complies with applicable data protection laws including:

  • Information Technology Act, 2000 (India)
  • Digital Personal Data Protection Act, 2023
  • Applicable enterprise security standards and software governance practices.

10. Third-Party Services

Pramaan may integrate with:

  • Enterprise IT management systems
  • Device repair workflows
  • Cloud infrastructure providers

These third parties have their own privacy policies governing data handling.

11. Software Permissions

Pramaan may require certain device permissions to perform diagnostics, such as:

  • System hardware access
  • Network diagnostics
  • Storage health monitoring
  • Sensor testing

These permissions are used strictly for device health testing purposes.

12. Children's Privacy

Pramaan is not intended for use by individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on our website with a revised effective date.

14. Contact Us

For any privacy-related questions or requests, contact:

Gadget Guruz Private Limited
Email: support@gadgetguruz.com
Website: https://gadgetguruz.com